{"id":499,"date":"2013-01-06T00:00:00","date_gmt":"2013-01-05T23:00:00","guid":{"rendered":"https:\/\/blog.it-easy.de\/?p=499"},"modified":"2013-01-06T00:00:00","modified_gmt":"2013-01-05T23:00:00","slug":"neu-service-tickets","status":"publish","type":"post","link":"https:\/\/blog2.it-easy.de\/?p=499","title":{"rendered":"NEU >>> Service-Tickets"},"content":{"rendered":"<p style=\"text-align: left;\">\n<p>Das CRM-Modul (Customer Relationship Management) des ERP-Systems easyWinArt wunde um nachfolgende Men&uuml;funktionen erweitert:<\/p>\n<ul>\n<li>SLT &rarr; <strong>Service-Tickets<\/strong> &rarr; Verwaltung aller Service-Tickets<\/li>\n<li>SLTO &rarr; <strong>Offene Service-Tickets<\/strong> &rarr;  Verwaltung aller offenen Service-Tickets<\/li>\n<li>SLTEO &rarr; <strong>Offene eigene Service-Tickets<\/strong> &rarr;   Verwaltung aller offenen eigenen Service-Tickets<\/li>\n<\/ul>\n<p>Die drei neuen Men&uuml;funktionen befinden sich im Hauptmen&uuml; &#8218;<em>Personal &rarr;    Service<\/em>&#8218;.<\/p>\n<p>Die Men&uuml;funktion Service-Tickets dient der Erfassung, Registrierung und Verwaltung einer beliebigen Anzahl <strong>zu erledigender Aufgaben <\/strong>(Tickets) f&uuml;r einen beliebigen Kunden, Lieferanten oder Interessenten.<\/p>\n<p>F&uuml;r jede Aufgabe gibt es genau einen <strong>verantwortlichen Bearbeiter<\/strong>.<\/p>\n<p>Neben der Beschreibung hat jede Aufgabe eine <strong>Priorit&auml;t<\/strong>, einen <strong>Status <\/strong>und viele weitere Funktionalit&auml;ten.<\/p>\n<p>F&uuml;r jede Aufgabe (Ticket) k&ouml;nnen beliebig viele <strong>Service-Leistungen<\/strong> erfasst und optional verrechnet werden.<\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Das CRM-Modul (Customer Relationship Management) des ERP-Systems easyWinArt wunde um nachfolgende Men&uuml;funktionen erweitert: SLT &rarr; Service-Tickets &rarr; Verwaltung aller Service-Tickets SLTO &rarr; Offene Service-Tickets &rarr; Verwaltung aller offenen Service-Tickets SLTEO &rarr; Offene eigene Service-Tickets &rarr; Verwaltung aller offenen eigenen Service-Tickets Die drei neuen Men&uuml;funktionen befinden sich im Hauptmen&uuml; &#8218;Personal &rarr; Service&#8218;. Die Men&uuml;funktion Service-Tickets dient [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/blog2.it-easy.de\/index.php?rest_route=\/wp\/v2\/posts\/499"}],"collection":[{"href":"https:\/\/blog2.it-easy.de\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog2.it-easy.de\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog2.it-easy.de\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog2.it-easy.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=499"}],"version-history":[{"count":0,"href":"https:\/\/blog2.it-easy.de\/index.php?rest_route=\/wp\/v2\/posts\/499\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog2.it-easy.de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=499"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog2.it-easy.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=499"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog2.it-easy.de\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}